At Bounsi Bazar, we want you to receive your grocery and everyday essentials in good condition. As many of our products are food, grocery, and consumable items, returns are subject to the conditions below.
1. Eligible Returns
You may request a return or replacement if:
You received a wrong product.
The product is damaged or defective when delivered.
The product is expired at the time of delivery.
A product is missing from your order.
The product received is substantially different from what was ordered.
Please contact us as soon as possible after delivery and provide your order details. Photos of the product or packaging may be requested to help us verify the issue.
2. Grocery & Consumable Products
For hygiene and safety reasons, opened, used, or consumed grocery and food products generally cannot be returned unless the product was damaged, defective, expired, or incorrect when delivered.
Products that are perishable or temperature-sensitive may also have additional return restrictions.
3. Damaged Products
If your product arrives damaged, please notify us promptly after delivery. We may request photographs showing the product and its packaging.
After verification, we may provide a replacement or refund, depending on product availability and the circumstances.
4. Wrong or Missing Products
If you receive a product that you did not order, or an item is missing from your order, please contact us with your order details.
After verification, we may arrange a replacement, provide a refund for the missing item, or offer another appropriate resolution.
5. Refunds
If a refund is approved:
The refund amount will generally correspond to the amount paid for the affected product.
Refunds for online payments will normally be processed through the applicable payment method.
Processing time may vary depending on the payment provider or bank.
Where appropriate, Bounsi Bazar may offer a replacement instead of a refund.
6. Order Cancellation
Orders can be cancelled before they are prepared or dispatched, subject to our ability to process the cancellation.
Once an order has been prepared or dispatched for delivery, cancellation may no longer be possible.
7. Products Not Eligible for Return
Returns are generally not accepted for:
Products that have been opened or used
Products that have been partially consumed
Products damaged after delivery due to improper handling or storage
Products returned without a valid reason or without order verification
Products where the issue was caused by the customer
8. Promotional or Discounted Products
Products purchased as part of special offers, discounts, or promotional deals may be subject to additional terms. Any applicable conditions will be communicated during the offer or at checkout.
9. How to Request a Return or Refund
To request a return, replacement, or refund, please contact Bounsi Bazar with:
Order number
Product name
Description of the issue
Photos, if applicable
Our team will review the request and communicate the available resolution.
10. Policy Changes
Bounsi Bazar may update this Return & Refund Policy from time to time. Any changes will be published on this page with the updated effective date.
11. Contact Us
For return, replacement, or refund assistance, please contact Bounsi Bazar through the contact details provided on our website.
Bounsi Bazar Your Local Supermarket Bounsi, Bihar, India
